Terms & Conditions

We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy, in conjunction with our Terms & Conditions, explains how we collect, use, and protect your Personally Identifiable Information (PII) on our website.

PII refers to any information that can be used on its own or with other data to identify, contact, or locate an individual, as outlined by privacy regulations such as the California Online Privacy Protection Act (CalOPPA) and the Children’s Online Privacy Protection Act (COPPA).

1. Information We Collect

When you visit or interact with our website, we may collect personal information such as:

Name
Email address
Mailing address
Phone number
Other relevant details during checkout, registration, or newsletter signup

If you log in using Facebook, you agree to Facebook’s Terms, Conditions, and Privacy Policy.

2. When and How We Collect Information

We collect information when you:

Register or create an account
Place an order
Subscribe to our newsletter
Contact us via forms or email
Browse our site or engage with its features

3. How We Use Your Information

We may use your information to:

Personalize your experience and recommend relevant products
Improve our website and customer service
Respond to your inquiries and support requests
Process transactions efficiently
Request reviews and feedback on our products or services

4. Data Security

We implement a variety of security measures to protect your personal information:

Our website is regularly scanned for security vulnerabilities and malware
Your data is stored behind secured networks, accessible only to authorized personnel
All sensitive information (e.g., credit card data) is encrypted via SSL (Secure Socket Layer) technology
All transactions are processed via secure gateway providers and are not stored on our servers

5. Cookies

Yes, we use cookies to:

Remember items in your shopping cart
Understand and save user preferences
Track advertisements and marketing performance
Compile aggregated site traffic and interaction data to enhance user experience

You can choose to disable cookies through your browser settings. Disabling cookies will not significantly affect your experience on our site.

6. Third-Party Services

We do not offer or include third-party products or services directly on our website. However, we do work with trusted third parties to improve your experience:

Google

We use Google services such as:

Google AdSense (including Remarketing)
Google Display Network Impression Reporting
Demographics & Interests Reporting

These services may use first-party and third-party cookies to collect data on user interactions. You can manage your ad preferences or opt out via Google Ad Settings or the Network Advertising Initiative.

Trustpilot

We use Trustpilot to collect and display customer reviews. See their cookie list for more details on how they handle your data.

Omnisend

We use Omnisend to send marketing emails and order-related notifications. Refer to Omnisend’s Privacy Policy for more information.

7. Your Rights & Choices

You can:

Access or change your personal data by logging into your account, emailing us, or calling us
Unsubscribe from emails at any time via the link provided in each message
Manage cookie settings via your browser

We honor “Do Not Track” signals and do not allow third-party behavioral tracking.

8. Legal Compliance

CalOPPA

We comply with the California Online Privacy Protection Act. You may visit our website anonymously. Our Privacy Policy is clearly accessible on our homepage or the first significant page after entering the site.

We will notify you of any Privacy Policy changes on this page.

COPPA

We do not knowingly market to or collect data from children under 18.

9. Fair Information Practices

In the event of a data breach, we will notify affected users via email within 1 business day. We also support the Individual Redress Principle, ensuring individuals can seek legal recourse if their rights are violated.

10. Product Legality by Country

Canna Health Amsterdam is able to supply products to various countries around the world, but we are unable to comment on the legal status of our products within your country. Please research your national and local laws prior to purchase to ensure that your order is legal to import. Canna Health Amsterdam will not be responsible for the retention of any orders by your national customs teams. Orders that are delayed, held, or confiscated by customs will not be refunded.

11. Shipping Information

Verify Your Address

Please check your shipping address carefully upon order confirmation.

Address Changes

If you need to update your address or opt for local pickup, contact us immediately at info@cannahealthamsterdam.com with your order number. Once an order is shipped, we cannot guarantee successful rerouting.

Carrier Address Updates

Any changes made through the carrier’s system (e.g., PostNL or UPS) after shipping are at your own risk. We are not responsible for misdeliveries resulting from such changes.